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  • Dr Steve Osman-ToddHall

REPEAT / REGULAR APPOINTMENTS and HOT ORANGE AND HOT PINK DVA FOLDERS

Hi all. This is just a message from myself and Wayne.


We have had an increasing number of patients turning up for their regular appointment with me eg. weekly or fortnightly, and finding that they have run out.


Obviously, this is inconvenient for you, and problematic for me. Let's avoid this!


Please can you all check with reception when your regular pre-booked appointments run out. They can't just be added ad infinitum. Can you then please take responsibility via a calendar or diary or phone entry so that, a month or two before they are due to run out, you liaise with reception to book further appointments, perhaps with the same or a different day, time, and frequency.


CAN EVERYONE START TO BRING IN THEIR DVA FOLDERS AGAIN, especially when we have new results to file, or perhaps a letter is expected to have been received. This will help me to help you to keep your DVA and CVC folders up to date, and in good order.


Thanks, everyone!

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